Fast-food giant Chick-fil-A faced a major decision when the manufacturer of its point of sales (POS) terminal systems stopped producing the EPROM systems it used at the price it originally offered the restaurant. Chick-fil-A was presented with three options from the technology available at the time of the decision:

Continue purchasing the EPROM POS systems at an inflated price

Purchase and implement POS systems based on Windows CE technology

Purchase and implement POS systems based on Windows NT technology

This case study allows students to act as decision makers to select and support a solution based on Chick-fil-A's business needs and alignment of technology. Students are challenged to evaluate the options based on operational visability, technical architecture, programming effort involved, environment, 5-year total cost of ownership, and business issues.

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